Refund & Return Policy
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Before you place an order with us, it is extremely important that you make sure that you want the item(s). If you have any questions, you must contact us and ask the questions before placing your order. You can contact us by clicking on the '[Contact Us]' link found at the bottom of every page, or by phone at 239-734-3098 Mon-Fri 9:00am-5pm EST.

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Firearms, NFA Items, Ammunition, Chemicals and Headwear:

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All sales of firearms, NFA Items, loaded ammunition, chemicals and headwear are FINAL, and returns are NOT ACCEPTED.

Once a firearm is transferred to a customer's name, MGW will not accept a return or exchange under any circumstance.

If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the appropriate manufacture directly for replacement or repair.

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Firearm Parts and All Other Purchases:

TrueMax Barrels cannot verify nor guarantee fitment of any firearm part or accessory. Please check with the manufacture prior to ordering for proper fitment. TrueMax Barrels will not provide return shipment for firearms parts or accessories that do not fit.

Return shipping is solely the responsibility of the customer.

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If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund, the customer may return the item(s) to TrueMax Barrels WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.

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It must be understood by the buyer that the barrels are not to be run +P or +P+ Ammunition.

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TrueMax Barrels will only accept products in an unaltered condition within 30 days of the delivery date for a refund (less shipping). All returned items must be in the same condition as when they were shipped by TrueMax Barrels and must be returned in original packaging. The customer will be charged a re-stocking fee of 10%. A 25% re-stocking fee will be charged if the items are not returned in resalable condition, as determined at the discretion of TrueMax Barrels. Any wooden item (stocks, forends, grips etc.) will be charged a 25% re-stocking fee.

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Items Not Eligible For Return:
Firearms (Includes Serialized Items such as Frames, Receivers & Receiver Sets)

Ammunition

NFA Items (Suppressors, SBR Rifles, SBS Shotguns, Fully Automatic Firearms, Etc.)

Clearance/Closeout Items

Chemicals

Headwear (Hats, Caps, Etc.)

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Order Cancellation Policy
 

Orders placed with TrueMax Barrels may be cancelled by the customer prior to the item having shipped.

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All cancellation requests must be made through the Customer Service Department at 239-734-3098 or by contacting us by email Here Monday through Friday 9:00am - 5:00pm EST

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You MUST provide the order # when contacting Customer Service via phone or email.

If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable for returning an item(s).

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Please note that the return of the item/package will be made at the customer's expense.

Cancelled orders may not be reversed. All cancellations are final.
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All payments are processed immediately upon placement of the order.

 

It is the responsibility of the customer to be in compliance with all applicable federal, state and local laws and limitations related to the purchase, transfer, possession, transportation and installation of any firearms, magazines, ammunition, parts or accessories in the locality in which the customer resides.

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Some orders may be put on hold to verify addresses, LEO/military/dealer credentials or for identification checks. High value items and/or orders are placed on hold and an ID will be required prior to shipping. This is to protect our customers from fraudulent use of their information or credit cards. Please keep this in mind if you select a priority or air freight shipping method.

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NOTE: Any order with a different billing address and ship to address will be held for verification before being shipped.