Orders placed with True Max Barrels may be cancelled by the customer prior to the item having shipped. All cancellation requests must be made through the Customer Service Department at 239-535-9100 or by contacting us by email. Our hours of operations are from Monday through Friday 9:00am - 5:00pm EST. You MUST provide the order # when contacting Customer Service via phone or email. If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable for returning an item(s). Please note that the return of the item/package will be made at the customer's expense. Cancelled orders may not be reversed. All cancellations are final.

Typically the tracking number will be emailed to you once the carrier has picked up and scanned the package. In most cases this will be in the evening on the day you placed the order. Once you receive the tracking number TMB cannot reroute or change the shipping address.

Before you place an order, it is extremely important that you make sure that you want the item(s). If you have any questions, you must contact us and ask the questions before placing your order. You can contact us by clicking on the '[Contact Us]' link found at the bottom of every page, or by phone at 239-535-9100. Our business hours are from Mon-Fri 9:00am-5pm EST. Firearms, NFA Items, Ammunition, Chemicals and Headwear: All sales of firearms, NFA Items, loaded ammunition, chemicals and headwear are FINAL, and returns are NOT ACCEPTED. Once a firearm is transferred to a customer's name, TMB will not accept a return or exchange under any circumstance. If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the appropriate manufacture directly for replacement or repair. Firearm Parts and All Other Purchases: TMB cannot verify nor guarantee fitment of any firearm part or accessory. Please check with the manufacturer prior to ordering for proper fitment. TMB will not provide return shipment for firearms parts or accessories that do not fit. Return shipping is solely the responsibility of the customer. If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund, the customer may return the item(s) to TMB WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. True Max Barrels will only accept products in an unaltered condition within 30 days of the delivery date for a refund (less shipping). All returned items must be in the same condition as when they were shipped by TMB and must be returned in the original packaging. The customer will be charged a re-stocking fee of 10%. A 25% re-stocking fee will be charged if the items are not returned in reselable condition, as determined at the discretion of TMB. Any wooden item (stocks, forends, grips etc.) will be charged a 25% re-stocking fee. ITEMS NOT ELEGIBLE FOR RETURN Items Not Eligible For Return: Firearms (Includes Serialized Items such as Frames, Receivers & Receiver Sets) Ammunition NFA Items (Suppressors, SBR Rifles, SBS Shotguns, Fully Automatic Firearms, Etc.) Clearance/Closeout Items Chemicals Headwear (Hats, Caps, Etc.) The customer MUST contact customer service to obtain an RMA number BEFORE returning any items. * If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, True Max Barrels WILL NOT process a refund for the item(s) and the package will be returned to the customer.

TMB does not offer any warranty on items but allows the return of such in the same way it was shipped and received by the customer. No alterations will be accepted and a restocking fee will be charged to the account when submitting a return. See our "Return" policy for more information.

Yes, TMB offers a 10% discount on orders above $100 and Free Shipping to all US domestic.

Some wear may be normal after an extended period of use. Coating wear at first time use dows not normally happens. COntact us for further assist on this issue.

Yes, TMB can take custom or additional photos.

Many if not most of the manufactures we receive parts from do not retail package them. As a distributor most parts are sent to TMB in bulk and we have to repackage here. We do not sell used parts of any kind. All parts are new OEM unless stated otherwise.

All manufactures proof test barrels and some other parts. While most do a great job of cleaning the item after proof testing some do not. We can assure you that we do not sell any used barrels unless stated otherwise.